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Return And Refund Policy

Thank you for shopping at Sewing Machine Company.

If you are not entirely satisfied with your purchase, we are here to help you.


Based on United Kingdom’s Distance Selling Regulations you can return the product for a full credit, subject to the following conditions:

You have 30 calendar days to return your item from the date you received it.

You inform us about the return of goods in 7 days of receipt.

To be eligible for a return the item needs to be unused, in stock condition and in the original packaging. We require for you to return the goods unused and in unopened packaging.

Your item needs to have the receipt or proof of purchase.

You will be responsible for paying for you own shipping costs for returning the item. Shipping costs are non-refundable.

If the goods do not meet the criteria stated above we will return the product to the customer and charge the customers payment method for the value of the delivery.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved we will initiate a refund to your credit card or PayPal.

You will receive the credit in a certain amount of days, depending on your card issuer’s policies.

Please email us on info@sewingmachinecompany.co.uk if you have any questions on how to return your item to us.